RECEIVED A FAULTY ITEM?
We are sorry that you received a faulty item! It may not be necessary for you to process a return and could, in fact, slow things down. Please contact customer support and provide photo evidence of the fault and we will work quickly to get this resolved for you.
We do not currently offer free returns.
You will be responsible for the cost of your return, booking a return through our portal is likely to be more cost effective than going to the post office yourself.
In the event we do not receive your return, we will require your proof of postage in the form of a receipt, preferably with tracking included. We reserve the right to refuse a refund if this is unable to be provided.
*Please note it can take up to 21 days for us to process your return from the date we receive it.